Small Business Newsletter

Social Media

This month we are taking a look at social marketing. Inside this newsletter are tips on how to increase your social following and how to improve your social marketing efforts.

AUG 2010 ARTICLES
Posted in: Uncategorized    Comments  {2}

Logo Design Process by Logoworks HP

Logo Design Process by Logoworks HP

Logoworks by HP is the world leader in custom logo design. This video showcases what we do best-create award winning logos for our customers and their businesses. See what else we can do at logoworks.com.

We’d love your feedback, and stay tuned for more!

Continue reading our August 2010 Newsletter.

Posted in: Branding, Featured Video, Marketing, Video    Comments  {1}

4 Ways To Keep ME In Social Media

Social Media now a days is like Yellow Pages 20 years ago. If you’re a small business owner, entrepreneur, or corporate tycoon…then chances are you’ve heard of social media and are probably even using it.

For the past five years or so, countless “Social Media” sites have come and gone, most aimed at stealing a slice of the almighty Facebook/Twitter market share. Why are they failing? Simple. People go where people are. The initial simplicity and intuitiveness of Facebook and Twitter have kept a strong hold on the masses, and they keep growing.

I know what you’re thinking… “Great, I’ll just sign in to Facebook and Twitter and start advertising my products for free! EASY!”

Unfortunately, this happens all the time. That’s why so many businesses fail to see that return on investment. The problem is when the approach is all about selling your product or service. I know this will sound strange maybe even a little crazy, but no one wants you to flood their precious news feeds about your deals, prices, or products. People are becoming more and more internet savvy, and if they want to buy something from you they’ll Google you. Being successful at social media takes time (hey, kind of like your reputation).

So, what do people want? What makes a business successful at social media?

• Personality. As the title suggests, keep ME in social media. Keep your updates interesting, and make sure they reek with genuine personality, odd as it may or may not be. Look at Zappos if you want to see an impressive example of this.

• Engage. If you browse through a successful social media business’s page, you rarely see them selling any product or service. What are they doing? They’re engaging with their customers by asking and answering questions. They’re responding to feedback, good and bad. On that note, don’t be afraid of bad feedback. If you can’t handle it, you shouldn’t be in business. Respond respectfully and tactfully, but don’t ignore it. Check out Oreo’s Facebook page.

• Keep things real. What I mean here is don’t be fake, people can tell. You only have so many characters to keep in touch with your followers, don’t waste it on distasteful sales pitches.

• Consistency. Updating Twitter is fun…for a while. Receiving your first ‘RT’ or ‘Like’ is like opening presents on Christmas morning. But don’t be discouraged if you don’t get any presents. If you’re updating consistently (and using the points above), people will start to interact with you. Once this happens you’ll start creating relationships and social media becomes much more fun.

So go ahead, give social media a try. For some people it comes naturally, for others, well, there are plenty of tech savvy Gen Y graduates ready to help you out. And if social media doesn’t work for you, leave a comment and let me know why (that’s me engaging right there).

About the Author

Clayton Shumway has been in Sales/Marketing for over 3 years at Logoworks by HP. He currently manages the Logoworks and Logomaker PPC campaigns, SEO, and social media accounts. He received his Bachelor of Arts in Business Marketing from Brigham Young University-Idaho.

Posted in: Newsletters, Social Media    Comments  {9}

Engaging People Socially

You keep hearing that social media is the future of marketing.  Well let me put you at ease…traditional marketing is still your bread and butter, but incorporating social media into your marketing plan is a must.  It takes some time and effort, but the pay-off can be great.  I’m including 4 tips to increase your social media following…

  1. Social Buttons: To increase followers of your social efforts, include social buttons with any sort of email, newsletter, or electronic correspondence.  Including social links will allow people to befriend, follow, or any other verb; meaning that they are now part of your social network.  You should also allow people to share your content or promotions on their social networks.  This will allow you to reach out to an audience that you may have otherwise never reached.  When people share content or promotions, it is like word of mouth…people will actually look at and trust what is being offered.
  2. Follow Us: Facebook Twitter Small Business Blog

  3. Ad Space on Facebook:  When promoting yourself or your business on Facebook, a step that people tend to overlook is creating a page for straight promotion (separate from your personal profile page).  This allows people to “Like” your business.  Once you create a promotional page on Facebook, you can addHTML ads (or FBML) to the left hand side, which are pretty simple to install.
    Cubworld HTML Facebook Ad

    These ads are a great way to get people to click from your Facebook page to another website of your choice.  Make sure you keep the ads short and compelling…and don’t forget to change them out regularly.  You can also have people enroll in your email or newsletter program directly from FB.

  4. Video: Creating interesting and compelling videos for your clients, and potential clients, to watch is a great way to capture people’s attention.  Your video should either be informative or entertaining…or both.  Either way, it needs to add value to your services, products and/or process.  If it’s over 3-5 min you will lose your audience. People tend to watch the first 30 seconds and make their decision about the video in that time frame.

    One trend that has been hitting the mainstream this last year is Vlogs, Video Blogs.  Video posts that respond to customer questions are a great way to capture the attention of your audience.  Companies are using these techniques to engage the customer…keeping the videos entertaining, but informational.  A great example of this is the Old Spice ad campaign.  They have created around 100 video responses to customer questions…the videos have become viral because they are entertaining to watch, but still informative.  Keep in mind that it doesn’t have to be a funny experience for a video to work.  Having a CEO or a company spokesperson answer questions about your company is a great way for people to understand that your company is about relationships and not just top dollar.

  5. Blog:  Blogs are gaining momentum in the business world in a major way.  They provide a way for you to change your web content on a daily basis and keep your clients coming back.  For a small business, it’s a great way to gain and maintain interaction with your audience.  The nice part is that you don’t have to be an HTML or CSS specialist to make changes to your content.

    I recommend getting a website and including a blog in the website.  If you have the blog directly built into your website and have dynamic content that changes on a daily basis, the SEO or SEM value is huge!  It will help propel your site in the natural search on Google, Yahoo, and other search engines…which will funnel more people to your website.  The hard part about blogging can be coming up with relevant content…but it may be easier than you think.  By using customer spotlights, reviews, promotions, articles and upcoming business news, you should be able to update your blog on a regular basis.  They are also a great place to interact with your clientele, providing a forum to answer questions or comments they leave on the blog entries.  And don’t forget to place social buttons on your blog.

About the Author

Ricky Hacking has been in Sales/Marketing for 4 years. His expertise ranges from training to email marketing. He currently manages the email marketing programs for Logoworks by HP and Logomaker by HP. He received his Bachelors in Business Marketing from Utah State University.

Posted in: Newsletters, Social Media    Comments  {1}

Joke of the Month

Update Your Status!

Facebook is a great way to stay in touch with friends.  In the process of staying in touch people say some funny things on their status updates. These updates are some of our favorites.  We hope you enjoy them…

  • Best husband ever, too bad he is married to my friend.
  • In response to a John Doe profile picture:
    • Jonny this is Grandma, I just got a Facebook. What are you doing in this picture? Who is she? I don’t think you have brought her by the house…
  • Is thankful every day for his mommy
  • Can’t believe baby’s diaper won’t hold the 20 to 32 pounds it claims it will.
  • Wants to thank whoever gave my child a drum for his birthday!
  • I am not a nerd, I am a level 9 Paladin.
  • Never get into fights with ugly people, they have nothing to lose.
  • A key ring is a handy little gadget that allows you to lose all your keys at once.
  • I asked a teller at my bank to supersize my order.  Apparently, banks don’t do that.
  • 1st Post:   Can’t wait… Leaving tonight to go to Mexico for a week!
    • 2nd Post:   House got robbed while in Mexico…
  • I just found out that Facebook is not one of the 7 habits of highly effective people.
  • Getting up early isn’t funny.
  • When someone rings the doorbell, why do dogs always assume it’s for them?
  • You know what it is that frightens ants the most? It’s not the anteater, and it’s not the steamroller. No, wait, it is the steamroller. I got mixed up.
  • Rock Band has ruined my ability to listen to Weezer without stomping my right foot.
  • I missed free donut day. There goes 2010.
  • Under the right circumstances, on the right escalator, I can convince myself that I’m flying.
  • Nice day in Ohio. Seems suspicious…
  • Light travels faster than sound. This is why some people appear bright until you hear them speak.
Posted in: Joke of the Month, Newsletters    Comments  {2}

Customer Spotlight

Northfield Capital Group

Northfield Capital Group

Northfield Capital Group
  • Originally Purchased… Silver Package
  • What kind of business is Northfield Capital Group?
    We are a privately held leasing company that leases computer, network, research and other high-tech equipment to large commercial accounts, university, research institutions and pharmaceutical
  • How long have you been in business?
    As Northfield Capital, since December 1, 2009, when I bought out my former partner. The business unit has been running since 1994.
  • How was your experience with Logoworks?
    Very easy and intuitive. Excellent results. I’ve used other design firms in the past, but found them expensive, and always trying to upsell. I’ve been impressed with every interaction I’ve had with Logoworks. I liked the web based tools that guided me through the concept stage and I’ve been even more impressed with the personalized support I’ve received from your customer service representatives. They’ve been extremely knowledgeable, friendly and professional. I’ve also been very happy with the turnaround times I’ve received.
  • How do you feel your logo turned out?
    Awesome. We’re all very proud of our logo/image. I think it looks sharp, crisp and very elegant, just the image I was looking to convey to our clients.
    Much of what we do is over the phone or via email, so our logo expresses our character. The colors and design convey a crisp image.
  • What kind of things are you currently doing to market your business?
    Personal relationships are key to our success. We foster close relationships through our commitment to responsiveness, knowledge of our industry and flexibility in our lease structures. We use our Logo mainly on lease documents, web-site, business cards, letterhead, and giveaways.
  • What advice do you have for other business owners?
    Find a niche. Do it well. Develop and stick to a conservative budget. Keep your banks happy.
Stationery

Stationery
Posted in: Customer Spotlight    Comments  {1}

Logoworks Video Series: "LOST"

Featured Artist Video: “LOST”

After watching the “LOST” finale, we’re still a little lost. Nevertheless, this custom illustration is a tribute to one of our favorite TV series. Created in about an hour by one of our in-house designers. See what else we can do at logoworks.com.

We’d love your feedback, and stay tuned for more!

Continue reading our June 2010 Newsletter.

Posted in: Featured Video, Marketing, Video   Tagged: ,    Comments  {9}

Customer Spotlight

Purveyors of Time

Purveyors of Time

Purveyors of Time

Initially Purchased a… Start-Up Package

What kind of business is Purveyors of Time?

Purveyors of Time is a personal concierge, personal assistance, and destination management company based out of Los Angeles. We have been in business for 3-1/2 years. We have a modest office because 95% of our business requires us to go to our clients’ homes, our clients’ offices, or anywhere in between.

What kind of things are you currently doing to market your business?

The main places people see our logo is on our website, stationery, business cards, brochures, and our polo shirts. We feel that brand image is important to our company because the recognition is what builds the reputation in one’s mind. Our brand image is designed to convey luxury and time savings hand and hand as our focus.

Because we are such a trust-based business and offer such personalized services, approximately 60% of our business is referrals from satisfied clients, so we rely heavily on our existing client base. The other avenue that brings in business for us is the internet. We have recently redesigned our website using the services of Logoworks to create a website that reflects the personality of our company. We are also using the services of a site engine optimization company to push Purveyors of Time higher in the rankings and give us more visibility to those outside of the Los Angeles area.

How was your experience with Logoworks?

We heard about Logoworks through Google. When I first envisioned how we would go about creating a logo, I really thought that I would have to sit next to a designer and attempt to convey my ideas while the designer created some of my ideas. I never realized that it would be so easy to do online — that was a big benefit.

The design of our logo process was amazing. We had vague ideas in our minds of what we thought we wanted. After trying to convey these ideas to the designer, we were pleasantly surprised when we received our concepts. From the concepts we received, we then picked elements from each one that we liked. The designer incorporated them all together for the final result, which we just loved.

Just about the entire process of working with Logoworks has impressed me. The level of professionalism I received on every contact with our account manager was wonderful. And, as a small business, we can certainly appreciate that costs were kept right on budget and there were no surprises. That was impressive to us.

How will your logo contribute to your company’s success?

It has helped to build our brand recognition. Our logo serves as a constant reminder for our clients every time we have an encounter with them. It conveys what we do by the design itself and has helped us become recognizable as “the” premier concierge company in Los Angeles.

We have received tons of compliments on our logo over the years. Again, I believe that it impacts our business because it is recognizable and builds our brand awareness. Our logo is currently being used on our business cards, website, presentation folders, signage, stationery, polo shirts, brochures, and email.

What advice do you have for other business owners.

If you have a good service or a good product, as a small business, it’s important to be sure that you start out with a lot of tenacity. Once you have laid the foundation, people will start to take notice. Also, not everyone does everything well. So hire people to take care of the things that you don’t do so well (or don’t have any desire to do).

Purveyors of Time

Purveyors of Time

Posted in: Small Business    Leave a comment

Making Your Business a Smash Hit: 4 Steps to Establish Your Brand Guidelines

by Curt R. Jensen, Logoworks by HP

It’s summer blockbuster season, and for months the movie industry has been saturating the world with their “brands.” We know their logos.  We can recognize each of their posters at a glance.  And when we finally purchase our tickets and sit down in the theater, we are ready to fully engage with their “product.” When the movie finally starts, we are frequently confused as to whether or not we are actually in the right theater.

Take, for example, the Disney/Pixar film Monsters, Inc.  I know, from their advertisements, it is going to be a computer animated film.  And I have grown fond of their logo, with the simple treatment of the eye in the letter M.

But, to my confusion, the movie starts out in a retro hand drawn style. And, what’s even more baffling is that their title does not even resemble their well-established “brand.” Had I been living under a rock, and this was my first contact with the film, I would assume that I was watching a Tim Burton inspired cartoon from either Nickelodeon or the Cartoon Network.

Unlike Disney and Pixar, your small business cannot rely on your name alone to keep your customers in their seats.  Ask yourself: “Is my business sending a consistent message across all communications?”  “Does the branding on my marketing materials match my final product?”  “Would a visitor to my website be able to recognize an invoice or letter from my company in the mail, or would it get thrown out with their junk mail?”

Here are four easy steps to help you establish your brand guidelines.

1. Art Direct Your Logo:

Art directing your logo simply means deciding how you want your logo to look in a variety of different situations.  Be sure to include examples to illustrate each situation.

You may want to include:

• Full color version

• Grayscale version

• 1 color version in black

• 1 color version in white

You should also consider including:

• How your logo would look in a horizontal, vertical or square format.

• If your icon and/or company name can be used independently from the rest of your logo.

• If the colors of your logo be changed.

• How NOT to use your logo.

Here is a nice example from Lifetime Products. I like all of the examples they have provided to showcase how their logo should and should not be used.

Lifetime brand guidelines

2 – Compose Your Color Palette:

What colors do you want people to associate with your business? These colors could be drawn directly from your logo or could simple be used as an accent.  The more specific you are, the better.

Be sure to include the following for each color:

Pantone Number (used for print and promotional products)

CMYK values (used for print)

RGB values (used for web applications)

You should also consider including:

• When and where each of these colors should be used.

• What color you would like used for your text.

Here is an example from the Weather Channel.  I like how they have named all of their colors: their primary color is “The Weather Channel Blue,” and their secondary colors are “Weather Blue 1-4” and “Weather Yellow 1-4.”  I also like how they call out that their secondary color palette allows them to tailor their message to specific seasons.

The Weather Channel brand guidelines

3 – Edit Your Fonts:

Believe it or not, but even the fonts you use are an extension of your brand. Narrow yourself down to only 1 or 2 fonts.  If the fonts you select are not common to all Microsoft and Apple platforms, it is a good idea to have these fonts on hand so you can share them with your employees and designers.

You may want to call out which fonts to use for:

• Titles

• Headlines

• Subheads

• Body copy

You also may want to include:

• When to use bold or italics.

• A secondary set of “web safe” fonts for online applications.

Here is an example from the state of Utah.  They do a great job at explaining how to use their fonts. I particularly like that since they do not use a standard set of fonts, they have included where their fonts can be purchased.

Utah brand guidelines

4 – Script Your Message:

You may be frequently asked to provide a description for your company. By establishing these descriptions now, not only will you save your company time in the long run, but is also gives you control over what is said about your company to make sure it is consistent across all mediums.

You may want to include:

• Tagline

• Short Descriptions:

• 25 characters including spaces

• 50 characters including spaces

• 100 characters including spaces

• Longer Descriptions:

• 10 words

• 25 words

• 50 words

You may also want to include:

• Examples of how to properly write your company name and/or url.

• If your company name can be abbreviated.

• When and where to use trademark, copy right, and registered trademark symbols.

• Who to contact for additional copy requests.

Here is an example from eBay. I like how they illustrate what words you should use when referring to their site: “Say, ‘Find just about anything at eBay’ or ‘… on eBay.’ Don’t say, ‘Buy stuff in or from eBay.’”

eBay brand guidelines


Consistency is key to creating brand recognition and establishing trust with your customers. By establishing guidelines for your brand and distributing it to everyone that has direct contact with your customers or is responsible for designing your creative, you will build a stronger value for your brand and stand out against your competition.

Disclaimer: Monsters, Inc. belongs to Disney and Pixar. No copyright infringement is intended.

About the Author:

Curt Jensen is the strategic marketing designer for Logoworks, Logomaker, and Marketsplash by HP, and helped create the brand guidelines for each of these companies. He was the art director for the cult classic film, Napoleon Dynamite, and his designs have been featured in GDUSA magazine, The Secret Lives of Logos, The Business of Design, and the upcoming LogoLounge 6. He received his Bachelor of Arts from Brigham Young University.

Posted in: Newsletters, Small Business    Comments  {6}

5 Branding Mistakes That Make Businesses Look Small

by Paul Browning, Logoworks by HP

1. Misunderstanding What A Logo Is:
Too many business owners think that their logo should include a tag line that tells what they do and a graphic that shows every aspect of their business. For example:

Pinnacle Construction

Tagline: Private and Commercial Construction & Renovations

Graphic: A bulldozer, an outline of a home and an outline of a building. And a hard hat.

A logo needs to communicate a message within 3 seconds. It is a signature, a quick look into the professionalism of a company. If it takes longer than 3 seconds to process your logo, you’ve already lost interested people. Remember, the average person is exposed to over 200 business names and marks in ONE HOUR. Your business needs to look professional and memorable instantly.

2. Having No Brand Guidelines.
Every person in your company that uses your logo needs to have some kind of guide on your company branding. This should be created by a design professional. The guide should include logo usage, typography, color palette, and thee company message. Any misuse of your visual branding, no matter how small, is detrimental to the integrity of your brand, and ultimately, your company.

3. Having No Focus in Their Branding.
Become famous in your market for one thing. One thing to ask yourself when you are designing your brand is “what one thing do we do best?”It’s important you limit this to one single thing. You can excel in many areas, but your branding should emphasize the thing that you do better than everybody else, otherwise, your target market has no reason to come to you.

4. Thinking Their Clients Are Idiots.
Names that rely on cute puns, crude imagery or gimmicks generally are communicating one thing: “You’re dumb, and we are too” and will put off 90% of your potential customers

5. Having no branding at all.
Too many people believe that with their niece’s scribbled artwork and a registered business name, they are ready to start advertising. Jumping the gun like this will show your target market that your business is unprofessional and not well thought-out. Take the time to research what other companies are doing and what makes them successful at branding. Really get to know your audience. Consult with experts in branding, and be prepared to spend money on your company’s identity. You’ve already made the right step by reading this article.

About the Author:

Paul Browning is a talented Senior Designer and Trainer specializing in logo design and illustration. He has worked at LogoWorks for over 7 years and been in the industry for over 10+ years. You can see some of his designs and learn more about Paul here: Paul’s Designs.

Posted in: Newsletters, Small Business    Comments  {3}